Technical Support

Having issues with a parking session? Our Los Angeles-based team is here to help.

Direct Support Line

310-218-1668

Available 24/7 for active parking session issues and real-time sensor verification.

CALL NOW

Common Troubleshooting

Spot shows "Occupied" but I am parked there?

Enter your license plate in the portal. Our IoT sensors will automatically detect your vehicle's presence and allow you to proceed with payment verification.

Payment didn't go through?

Ensure your 3D Secure (card verification) is enabled. We use Stripe for enterprise-grade security; your bank may require a quick SMS or app approval code.

Did not receive SMS receipt?

Check your signal strength or reply "HELP" to our automated line. You can also view your active session status at lumeparking.com/session.

LUME PARKING LLC
Corporate Operations | Los Angeles, California